RealPPE Marketplace Shipping Policy

Thank you for visiting and shopping at RealPPE Marketplace. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipping Rates

Our site offers the lowest competitive Real-Time rates in the country. Through our partnership with our courier partners all our customers receive excellent service and the best rates possible for national delivery anywhere in South Africa.

Shipment processing time

In order to keep the shipping costs affordable, we only use a standard shipping service through our selected courier partners. Depending on size of your order and your delivery address, all orders are shipped within 3-5 business days of you placing the order. All orders are shipped with tracking number so you can track it every step of the way.

Shipping Method & Delivery estimates

Shipment method

Estimated delivery time

Standard Shipping

Delivery time varies between 3 and 5 business days, depending on the destination address.

Delivery delays can occasionally occur. Packages may be faced with delays beyond our control, if there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Exclusion Method

All products that are inflammable e.g. Sanitizers can only be transported via road freight.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours via email/sms and you can also track your parcel on RealPPE Marketplace click here. 

Customs, Duties and Taxes

RealPPE Marketplace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Insurance against Damages or Loss

All the shipment will incur insurance at a very competitive rate to ensure when there is an isolated incident where RealPPE Marketplace delivery partners experience a service issue that results in the loss or damage of your goods. This Guarantee offers financial protection for our customers against loss or damage of freight, with a guaranteed quick claim assessment and no excess applied to the amount claimed.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

RealPPE Marketplace only operates and ships within South Africa, however if you order from outside South Africa you need to send us an email to support@realppe.co.za or send us a request for quote and we will deal with each request on a case by case basis.

Refund and Returns Policy

Please refer to our policy click here